Salesforce CRM Course Structure
About The Course
Learn Salesforce CRM from our industry experts, and get the upper edge in the industry. We are offering an extensive course curriculum that covers each and every minute details of salesforce CRM. This entire course content is in line with the requirements of clearing the Salesforce ADM 201 Certification.
About Course:
Our well-crafted course curriculum will introduce learners to the concepts of Salesforce CRM and the application of CRM to business operations. This course is created to train the learner to use salesforce CRM with proficiency. The learner will be trained in creating Salesforce.com login accounts and to provide instructions (step by step) on how to achieve the CRM. While being in the course, the learners will continue to work on a few case studies to understand the concepts better.
Course key features:
- Course duration: 50 hours
- LMS access: Lifetime with latest resource updates
- 24*7 Support
- Live demo on salesforce.com
- Real time project
- Certification assistance
Course curriculum
Unit 1: Salesforce Overview
- Overview of Salesforce.com
- Other Cloud Computing Providers
- Trusted IP Ranges
- Login Access Settings
- Security Token
- Personal Email Settings
- Changing Password
Unit 2: UI/Navigation Settings& Organization Administration
- Configuring the UI
- Configuring the Search Settings
- Configuring Chatter
- Company Profile & Licenses
- Multi-Currencies
- Fiscal Year
- Storage Settings
Unit 3 : Salesforce Customization
- Profiles
- User Login Restrictions
- Administering the Standard Objects & Fields
- Creating Custom Objects & Fields
- Object Relationships
- Managing the Pick Lists
- Creating Formulas & Roll-Up Summary Fields
- Creating Applications, Tab
- Page Layouts
- Record Types
- Data Quality-Validation Rules
Unit 4 : Security & Data Access
- Role Hierarchy
- Organization-Wide Defaults(OWD)
- Sharing Rules
- Record Level Access & Exceptions
- Managing Users, Public Groups
- Queues
Unit 5 : Automation – Workflows
- Workflow Rules
- Tasks & Email Alerts.
- Field Updates
- Approval Process Steps
Unit 6 : Data Utilities
- Import Wizard
- Data Loader – DML Operations
- Data Export – Schedule
- Mass Update, Delete and Recycle Bin
Unit 7 : Analytics
- Reports & Dashboards
- Report Types
- Scheduling Reports & Dashboards
- Analytical Snapshots
- Unit 8 : Marketing Administration
- Campaign Management
- Lead Management
- Assignment Rules & Auto Response Rules
Unit 9 : Service Administration
- Case Management
- Solution Management
- Assignment Rules & Auto Response Rules
Unit 10 : Additional Content
- Application Exchange Market Place
- Console Setup
- Security Settings
- Password Policies
- Session Settings
- Viewing Setup Audit Trial
- Desktop Integration
- Sandbox management
- Deployment
- Communication Template
- Email Administration & Mass Email
- Monitoring
- Mobile Administration
- Custom Links
- Web Tabs
Unit 11& 12 :
- Business Logic
- Analyze & Gather Requirements
- Build & Test Application development
Unit : 13 & 14
- Introduction
- Cloud computing background
- Multitenant Architecture
- SAAS Vs PAAS
- Overview and Salesforce Architecture
- OOPS Concepts
- Other cloud computing providers (other than salesforce)
Unit : 15 & 16
Apex
- Introduction to Apex
- Difference b/w Traditional programming/Mark-up Languages with APEX
- When is Apex Used?
- Primitive Data Types, objects
- Collections in Apex
- SOQL and SOSL
- DML operations
- Apex Triggers
- Order of Execution in Triggers
- Testing Triggers and improving the code coverage.
- Governor Limits.
- Apex Scheduler, Scheduling Apex classes through the API
Unit: 17: Visual force
Unit 18 : Visual force Architecture.
Unit 19 : Understanding The MVC style development in Visual force
Unit 20 : Visual force Controllers.(Standard, Custom, and controller Extensions)
- Creating reusable Custom components in Visual force...
Unit 21 : Integration
- Asynchronous Apex calls using AJAX
- Apex Callouts (Consuming external Web Services)
- Apex APIs & Consuming Salesforce Web Services in traditional applications (.NET/JAVA)
- Apex Best Practices
- Case Studies
Unit 22: Projects
- Development Project
- Support budget
FAQs:
Q. Why should I learn Salesforce from trainingbees?
trainingbees Salesforce CRM training program gives you hands-on experience in working with the most widely used CRM tool available in the market today. With us, you will learn about Salesforce administration, security and the overall management of the CRM application.
Under our expert's trainers, you will be working on real time projects that have high relevance in the corporate world. trainingbees offers lifetime access to class videos, course materials (Updated), 24/7 Expert Support.
Q. Who are trainers?
trainingbees’s trainers are highly qualified with industry relevant experience.
Q. Does trainingbees provide flexible schedule?
Yes, we do provide a flexible schedule for the successful completion of the course. If due to some reason you are unable to attend any class then you can request to attend for a reschedule.
Q. Are fees paid for a training program is refundable or transferable?
Fees, once paid is refundable only if the learner/participant has attended first 3 regular classes and due to any reason, he doesn’t wish to continue his training program with trainingbees. Once class No: 4 is over for a training program, the learner/participants cannot ask for any refund. Under any circumstances, fees paid is non-transferable
Q. What if I am not satisfied with any topic that the trainer covers?
Participant/Learners who is not satisfied with any topic that the trainer covers, can go to the student dashboard and from there can add for a request to attend in different batch for a particular topic with a new trainer.
Q. Is there any job guarantee?
Trainingbees does not provide job guarantee, but we can support you by solving your course/interview related queries until u get a job.
Q. Will I get the software support?
Yes, software support will be provided based on the course curriculum requirement.
Q. What if I am not satisfied with any topic that the trainer covers?
Participant/Learners who are not satisfied with any topic that the trainer covers, can go to the student dashboard and from there can add for a request to attend in different batch for a particular topic with a new trainer.
Comments
Post a Comment